3.2.3 Accent/Drum lighting stays on after winching
SECTION 3 – WINCH TROUBLE SHOOTING GENERAL WINCH TROUBLESHOOTING This section covers general troubleshooting. NOTICE You must use a 12VDC battery to perform any analysis on the ZEON XP . Using any other type of power supply could result in an incorrect diagnosis. PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION 3.1 HUB App 3.1.1 Intermittent Operation Poor signal Get closer to winch Maintain line of sight to winch Avoid sources of radio interference (e.g. power lines, radios, etc.) Low Voltage to control pack Turn vehicle on. Verify HUB app shows a good voltage reading Control pack overheating Relocate control pack to a cooler location 3.1.2
Lights are in low power mode and will time out after 15-20min
Allow lights to time out
3.2.4 No Accent
Damaged control pack module
Replace control pack. Observe ESD precautions for handling ESD sensitive components
Lights on the control pack, but the winch can power in/ out 3.2.5 No drum lights above the drum, but the winch can power in/out
Damaged drum light assembly or har- ness
Replace drum light assembly. Observe ESD precautions for handling ESD sensitive components
3.3 Power in/Out 3.3.1 Winch lights are ON but will not power in or powers in very slowly.
Clutch handle in freespool
Turn clutch handle to "Engaged"
Winch will not pair or connect
Device Bluetooth or Location are OFF Turn ON device Bluetooth and Location Intermittent internet connection
Ground cable is not directly attached to battery. Control pack ground is not connected to the drum support Power or ground cables are damaged Loose or corroded connection on bat- tery or motor terminals. Vehicle charging system cannot keep up with winch
Attach ground cable to negative post of battery and/or clean battery post Connect or repair control pack ground wire as required
Turn ON Airplane Mode. Winch will operate offline and in Airplane mode.
Smart device is out of range Interference with another device Too many devices are connected
Move closer to control pack
Disconnect from other bluetooth devices
Route cables away from hot or moving surfaces. Re- place or repair power/ground cables as required
Too many devices paired to winch. Clear device "bonds" by holding pairing button for 10s.
Clean and tighten all connections
3.2 Light Indicators 3.2.1
Stop and allow the battery to recharge
Winch lights do not turn ON
No connection to HUB app
Pair to HUB app or connect a physical remote. Verify control pack lights are WHITE then turn GREEN when powering in Disconnect/Reconnect the power and ground cable from the battery for 10s Open D-plug dust cover and locate pairing button. Refer to pairing instructions on the HUB app Refer to pairing instructions on the HUB app. Disconnect any other smart devices from receiver
Worn motor brushes Replace motor Internal contactor components sticking Replace contactor Brake is binding
Winch remains in pairing mode but will not pair
Replace brake and drum
Excessive gear train wear, broken gear train components.
Disassemble gear train to investigate driveshaft, gear carriers, and ring gears. Replace if damaged or has excessive wear.
3.2.2 Winch lights are ON, but does not operate
Can't Enter Pairing Mode
Remote clutch solenoid stuck in free- spool
Replace clutch solenoid
No connection to HUB app
Another device is connected and at- tempting to operate the winch
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